FAQ – Pet Factor Labs

Frequently Asked Questions

From ingredients to shipping and usage, we’ve got the answers to help you feel
confident about giving your pup the best care possible.

Where are your products made?

Our products are made and shipped in the USA.

How long do orders take to ship?

Orders are generally shipped within 1 business day.

Where do your orders ship from?

Our orders ship from our warehouse in Northern Colorado.

Can you give our products to a pregnant or lactating dog?

We have not tested our products on pregnant or lactating dogs - it is best to seek advice from your personal vet.

What is your return policy?

You may return any unopened product within 30 days for a full refund.

How do I manage my account?

Click on the user icon in the top right corner to manage your account.

How can I return a product?

If you are not satisfied - please email us at hello@petfactorlabs.com and we'll be happy to help.